Support Center
Tell us what happened.
We'll fix it!
Claims, damaged orders and warranty support.
Something wrong with your order?
Wrong item, shipment delayed, a billing issue or damage from shipping? —file the form here and we'll take care of the issue.
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Gather your order details
Have your order number (and PO number, if applicable) ready, along with photos if the issue is visible.
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Submit your claim
File through the form below or email info@megawattgroup.com with your order number and a description of the issue.
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We review it
A support specialist reviews your claim within 5 business days. If you have an assigned account rep, it's routed straight to them for faster handling.
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Resolution
Depending on the issue, we'll ship replacement parts, issue an account credit or correct your invoice. You'll get an email once it's resolved.
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1
Inspect before you sign
Check pallets and crates for crushed corners, torn shrink wrap, or shifted panels before signing the delivery receipt. If you spot damage, note it directly on the bill of lading and sign it — this matters for the freight claim.
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Photograph everything
Take photos of the damaged packaging, the panels or components themselves, the shipping label and the bill of lading with your damage note visible.
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Report within 48 hours
Submit the form below or email info@megawattgroup.com with your order number, photos and a short description. The sooner you report it, the stronger the freight claim.
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We file the freight claim
We file the claim with the carrier on your behalf — you don't need to deal with the freight company directly.
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Replacement ships
Once approved, replacement stock will be shipped to you or you will be issued a credit note. Keep the damaged units until we confirm you can dispose of or return them.
Ready to file?
Have your order number on hand, and photos too if it's shipping damage — it speeds up review.
Wrong item, missing parts, billing, or shipping damage → file here. A panel that stops performing months or years later → that's Warranty.
Yes. Note the shortage on the delivery paperwork if you can, then file with your order number and the quantity received versus ordered.
Reach out anyway — we review late reports case by case.
Report it as soon as you notice, ideally within 48 hours. It's still possible to file a claim, though a clean bill of lading signature can slow down the freight carrier's review.
Yes, until your claim is resolved. The carrier may require a physical inspection before the freight claim can be finalized.
Report it as soon as it's found. Include photos of the affected units and, if available, your delivery inspection notes — this still qualifies, though earlier reporting always strengthens the claim.
Warranty support and return policy.
Most items available at Megawatt Group come with warranties. Warranty terms and conditions vary depending on the manufacturer and product type. On average, solar equipment comes with the following warranties:
Solar panels
Inverters
Microinverters
EV Chargers
Solar batteries
Megawatt Group is not the manufacturer of the products we sell. We don't provide our own product warranty — any applicable manufacturer warranty transfers to you, and warranty claims go directly to the manufacturer, not to Megawatt Group. Our responsibility for an order is considered fulfilled once it's delivered to you. Inspect your shipment within 5 business days of delivery. If you notice damage to the packaging or product, or labeling that doesn't match what you ordered, notify us in writing within 3 business days after that — with photos — or the shipment is considered accepted as-is. For freight (EXW) deliveries, the carrier's signed Bill of Lading serves as proof of acceptance.
Have a warranty or return question?
Call us at 215-429-5275 or send us the details and we'll follow up.